Learn more about service classes and what each service class means to you.
Service Class 0
This location is planned to be serviceable by fibre to the premises (FTTP). You won’t be able to activate the service yet as the fibre is still being provisioned.
Service Class 1
This location is serviceable by fibre, however no box on the outside or NTD (nbn™ box) on the inside has been installed. In other words, fibre has yet to be installed from the street or pit to the premises. You are able to order a service and a technician will be scheduled to install your NTD. Installation could take 10-20 business days to complete.
Service Class 2
The location is serviceable by fibre. The external devices have been installed, but no internal NTD’s are in place yet. The technician will soon come to complete the install and move you to service class 3. Installation could take 10-20 business days to complete.
Service Class 3
The location is now serviceable by fibre. Both the external and internal devices are installed. You can order a service and we can activate it within 1-5 business days. Subsequent installation charges may apply if requesting additional NTD.
Service Class 4
The location is planned to be serviceable by fixed wireless, but the tower is not live yet. You cannot activate a service or get an installation scheduled. You will have to wait for nbn™ to announce the area is ready for service.
Service Class 5
The area is now serviceable by nbn™ fixed wireless, but there is no infrastructure in place. Customers will need to contact us to book an appointment for the installation of the antenna and the NTD (nbn™ connection device). Installation could take 10-20 business days to complete.
Service Class 6
The antenna and the NTD are in place. Service can be ordered and will be active in 1-5 business days.
Service Class 7-9
These are satellite services and is not currently supported by FibreMax®.
Service Class 10
This location will be serviceable by Copper for FTTN/FTTB. Nbn™ is still in planning stages. You cannot activate a service or get an installation scheduled yet.
Service Class 11
Your address is serviceable by copper (FTTN/FTTB) however some additional infrastructure work, such as lead in and jumpering is still required to be done by nbn™Co before we can connect you. You should ensure that internal cabling is in place as well as the conduit. Technicians will only run a physical cable and attach it to the home. FTTB will need to ensure nbn™ have access to the communications room. They should also check that there is an internal copper line running from the communications room to the apartment. Installation could take 10-20 business days to complete.
Service Class 12
The area is now serviceable. A service can be ordered, and an activation date can be made. The activation is usually just a jumpering only appointment. The technician will not attend the home and will perform the required work at the node. Installation could take 10-20 business days to complete.
Service Class 13
Jumpering has already been performed and the connection is nbn™ ready.
Connections do not require any technician appointment and activation can take 1-5 business days.
Service Class 20
This location is planned to be serviceable by the HFC network.
Service Class 21
Your address is serviceable by HFC but has no lead-in or NTD in place. If you place an order with us, we can schedule an appointment to have these installed. Installation could take 10-20 business days to complete.
Service Class 22
The premises, which is serviceable by HFC, has a lead-in, but no wall-plate/socket or NTD installed. You may order a service and a technician will be scheduled to install your wall-plate and NTD. Installation could take 10-20 business days to complete.
Service Class 23
HFC premises with a lead-in and wall-plate in place but no NTD installed. You may order a service and a technician will be scheduled to install your NTD. Installation could take 10-20 business days to complete.
Service Class 24
The property is now nbn™ ready with a lead in, wall-plate, and NTD installed. Service can now be ordered. Installation can take 1 – 5 business days to complete.
Service Class 30
This location is planned to be serviceable by FTTC but at this stage, we cannot place an order for you.
Service Class 31
The premises are serviceable by FTTC but does not have a lead-in yet. If you place an order with us, we can schedule an appointment to have these installed. Installation could take 10-20 business days to complete.
Service Class 32
FTTC service that has a lead-in, but is not yet connected to a DPU (Distribution Point Unit). You may order a service and a technician will be scheduled to install your wall-plate and NTD. Installation could take 10-20 business days to complete.
Service Class 33
This location is serviceable by FTTC with an available Copper Pair and DPU. An NCD order is required. There are 2 options for installing the NCD: Option 1 – NBN sends NCD along with setup instructions, Option 2 – NBN professional install can be requested with an install fee of $150.
Service Class 34
The premises are now fully connected to the FTTC network. Appointments do not need to be made for activation. Activation can take 1-5 business days.