Data Connection/Red Optical

To report a fault we need some information about your the devices, especially your modem and your nbn™ connection box. The nbn™ connection box only applies if you have FTTP, HFC and FTTC. This will help our support team in the troubleshooting process.

NTD (nbn™ connection box)

NTD (nbn™ connection box) Serial number?

NTD (nbn™ connection box) Power Cycled?

NTD (nbn™ connection box) LED Light Status

LED light status: Flashing/Solid/On/Off

Colour status: Off/Amber/Green/Red

NTD Port: 1/2/3/4

LED Lights

Power Light



NTD Port


Power Light: Flashing Green

NTD Port: 1 Amber


What is the brand and model of your modem?

What is the MAC address of your modem?

Have you power cycled your modem?

Which UNI-D port is your modem connected to?

Your Service

Are there any outages for this location?

You can check the following link for outages:


Please provide our support team with the information if you are experiencing no connection or the optical light is red. You can provide the information to