To report a fault we need some information about your the devices, especially your modem and your nbn™ connection box. The nbn™ connection box only applies if you have FTTP, HFC and FTTC. This will help our support team in the troubleshooting process.
NTD (nbn™ connection box)
If the NTD (nbn™ connection box) has no Power has a second power socket been tested?
NTD (nbn™ connection box) Serial Number?
NTD (nbn™ connection box) Type?
NTD Power Cycled?
Example
Type: CM820 D3.0
NTD (nbn™ connection box) LED Light Status
It is important to know the status of the LED lights on the nbn™ connection box and what UNI-D port you are using
Status of LED Lights
Status: Off/Green
LED Lights
Power Light
Downstream Light
Upstream Light
Online/Optical Light
Link Light
Example
Power Light: Green
Support
Please provide our support team with the information if your NTD (nbn™ connection box) needs to be replaced. You can provide the information to support@fibremax.com.au