Replacement NTD (nbn™ connection box)

To report a fault we need some information about your the devices, especially your modem and your nbn™ connection box. The nbn™ connection box only applies if you have FTTP, HFC and FTTC. This will help our support team in the troubleshooting process.

NTD (nbn™ connection box)

If the NTD (nbn™ connection box) has no Power has a second power socket been tested?

NTD (nbn™ connection box) Serial Number?

NTD (nbn™ connection box) Type?

NTD Power Cycled?


Type: CM820 D3.0

NTD (nbn™ connection box) LED Light Status

It is important to know the status of the LED lights on the nbn™ connection box and what UNI-D port you are using

Status of LED Lights

Status: Off/Green

LED Lights

Power Light

Downstream Light

Upstream Light

Online/Optical Light

Link Light


Power Light: Green


Please provide our support team with the information if your NTD (nbn™ connection box) needs to be replaced. You can provide the information to