Direct Debit Agreement

MAXOTECH PTY LTD t/a FibreMax (ABN 20159147430) DDR SERVICE AGREEMENT (Ver 1.9)

I/We hereby authorise Ezidebit Pty Ltd ACN 096 902 813 (Direct Debit User ID number 165969, 303909, 301203, 234040, 234072, 428198) (herein referred to as “Ezidebit”) to make periodic debits on behalf of MaxoTech t/a FibreMax (ABN 20159147430) as indicated on the Direct Debit Authorisation above (herein referred to as “FibreMax®”).

I/We acknowledge that Ezidebit is acting as a Direct Debit Agent for FibreMax and that Ezidebit does not provide any goods or services (other than the direct debit collection services to me/us for FibreMax® pursuant to the Direct Debit Authorisation and this DDR Service Agreement) and has no express or implied liability in regards to the goods and services provided by FibreMax® or the terms and conditions of any agreement that I/we have with FibreMax®.

I/We acknowledge that the debit amount will be debited from my/our account according to the terms and conditions of my/our agreement with FibreMax® and the terms and conditions of the Direct Debit Authorisation (and specifically the Debit Arrangement and the Fees/Charges detailed in the Direct Debit Authorisation) and this DDR Service Agreement.

I/We acknowledge that bank account and/or credit card details have been verified against a recent bank statement to ensure accuracy of the details provided and I/we will contact my/our financial institution if I/we are uncertain of the accuracy of these details.

I/We acknowledge that it is my/our responsibility to ensure that there are sufficient cleared funds in the nominated account by the due date to enable the direct debit to be honoured on the debit date. Direct debits normally occur overnight, however transactions can take up to three (3) business days depending on the financial institution. Accordingly, I/we acknowledge and agree that sufficient funds will remain in the nominated account until the direct debit amount has been debited from the account and that if there are insufficient funds available, I/we agree that Ezidebit will not be held responsible for any fees and charges that may be charged by either my/our or its financial institution.

I/We acknowledge that there may be a delay in processing the debit if:

1. there is a public or bank holiday on the day of the debit, or any day after the debit date;

2. a payment request is received by Ezidebit on a day that is not a banking business day in Queensland;

3. a payment request is received after normal Ezidebit cut off times, being 3:00pm Queensland time, Monday to Friday.

Any payments that fall due on any of the above will be processed on the next business day.

I/We authorise Ezidebit to vary the amount of the payments from time to time as may be agreed by me/us and FibreMax® as provided for within my/our agreement with FibreMax®. I/We authorise Ezidebit to vary the amount of the payments upon receiving instructions from FibreMax® of the agreed variations. I/We do not require Ezidebit to notify me/us of such variations to the debit amount.

I/We acknowledge that Ezidebit is to provide at least 14 days’ notice if it proposes to vary any of the terms and conditions of the Direct Debit Authorisation or this DDR Service Agreement including varying any of the terms of the debit arrangements between us.

I/We acknowledge that I/we will contact FibreMax® if I/we wish to alter or defer any of the debit arrangements.

I/We acknowledge that any request by me/us to stop or cancel the debit arrangements will be directed to FibreMax®.

I/We acknowledge that any disputed debit payments will be directed to FibreMax® and/or Ezidebit. If no resolution is forthcoming, I/we agree to contact my/our financial institution.

I/We acknowledge that if a debit is returned by my/our financial institution as unpaid, a failed payment fee may be payable by me/us to Ezidebit. Where a failed payment fee is applicable, the amount will be as detailed in the Debit Arrangement of the Direct Debit Authorisation. I/We will also be responsible for any fees and charges applied by my/our financial institution for each unsuccessful debit attempt together with any collection fees, including but not limited to any solicitor fees and/or collection agent fee as may be incurred by Ezidebit or FibreMax®.

I/We authorise Ezidebit to attempt to re-process any unsuccessful payments as advised by FibreMax®.

I/We acknowledge that certain fees and charges (including setup, variation, SMS or processing fees) may apply to the Direct Debit Authorisation and may be payable to Ezidebit and subject to my/our agreement with FibreMax®. I/we agree to pay those fees and charges to Ezidebit.

Credit Card Payments

I/We acknowledge that “Ezidebit or FibreMax” will appear as the merchant for all payments from my/our credit card. I/We acknowledge and agree that Ezidebit will not be held liable for any disputed transactions resulting in the non-supply of goods and/or services and that all disputes will be directed to FibreMax® as Ezidebit is acting only as a Direct Debit Agent for FibreMax®.

I/We acknowledge that Credit Card Fees are a minimum of the Transaction Fee or the Credit Card Fee, whichever is greater as detailed on the Direct Debit Authorisation.

I/We appoint Ezidebit as my/our exclusive agent with regard to the control, management and protection of my/our personal information (relating to FibreMax® and contained in this DDR Service Agreement). I/We irrevocably authorise Ezidebit to take all necessary action (which Ezidebit deems necessary) to protect and/or correct, if required, my/our personal information, including (but not limited to) correcting account numbers and providing such information to relevant third parties and otherwise disclosing or allowing access to my/our personal information to third parties in accordance with the Ezidebit Privacy Policy.

Other than as provided in this Agreement or the Ezidebit Privacy Policy, Ezidebit will keep your information about your nominated account at the financial institution private and confidential unless this information is required to investigate a claim made relating to an alleged incorrect or wrongful debit, to be referred to a debt collection agency for the purposes of debt collection, or as otherwise required or permitted by law. Further information relating to Ezidebit’s Privacy Policy can be found at

I/We hereby irrevocably authorise, direct and instruct any third party who holds/stores my/our personal information (relating to FibreMax® and contained in this DDR Service Agreement) to release and provide such information to Ezidebit on my/our written request.

I/We authorise:

a. Ezidebit to verify and/or correct, if necessary, details of my/our account with my/our financial institution; and

b. my/our financial institution to release information allowing Ezidebit to verify my/our account details.


Suit659, 1/422 Oxford Street, Bondi Junction, NSW 2022

1300 757 013   |


PO Box 3327 Newstead, QLD 4006

(07) 3124 550